Frequently Asked Questions

Water and Sewer Billing and Payment Info
The City of Fayetteville Water Department provides water and sewer services to the residents and businesses of the City of Fayetteville and surrounding areas. Citizens who use City of Fayetteville water & sewer utilities receive a bill for service approximately every 30 days. Included on each bill will be the billing period, utility consumption during the period, the amount due for services, and the payment due date.

Utility bills may be paid by U.S. mail by using the envelope included with your statement or paid in person at City Hall (113 W. Mountain St.) or at any Fayetteville branch of the Bank of Fayetteville or Arvest Bank. Additionally, at City Hall, there are two drop boxes for your convenience; one on the portico of City Hall and one across Mountain Street from City Hall where you may drive by and deposit your payment envelope.

If you believe the department has made an error in your bill or if you dispute your obligation to pay the bill, you may arrange a meeting with a customer service representative to solve the problem. Until the situtation is resolved, you must still pay your bill by the due date printed. Failure to pay your bill by this date for any reason may result in the disconnection of your existing utility service, which may result in an additional re-connect fee.

If you would like to know more about the water & sewer utility service billing and payment, or need to speak to the Business Office personnel, contact the Customer Service offices, located at 113 W. Mountain St., between 8:00 a.m. and 5:00 p.m. Monday through Friday, or call us at (479)521-1258.

Back to Water & Sewer Bills, Payments & Information